Cellular Trendz

Payment

• We accept the following forms of payment:
  
  • Visa
  • Master Card
  • American Express
  • Discover Card
• NOTE: We can only ship to your credit card's billing address & confirmed addresses through PayPal.  Click Here for more information on PayPal confirmed addresses.
• Tax: All Colorado customers will be charged a 4.85% tax.

   

Tax

• Cellular Trendz is headquartered in Colorado.  (We love it here!)  All Colorado customers are charged 4.85% tax.

Shipping

• Shipping charges
• International Shipping Info
• We do most of our shipping through the United States Postal Service.  Shipping and handling charges include the cost of material, labor, shipping, handling, & other associated fees.  Shipping is a fixed price and is NON-negotiable.
• We make every effort to ship all orders placed before 11:00am Mountain Standard Time (GMT-7:00) the same day.  Due to unforeseen circumstances outside of our control, some orders may ship the following morning.  We apologize for any inconvenience this may cause.  We are committed to delivering your order as soon as possible.  Orders placed after 11:00 am Mountain Standard Time (GMT-7:00) will be shipped the following morning.
• We apologize but local pick-up's are not available.
• Tracking information will be sent out to you upon item(s) being shipped.
• We ship Monday – Friday.  If you require an overnight shipping for Saturday delivery, please call us at 877-286-0406.
• All shipping claims must be settled with UPS and/ or USPS.
• Shipping is non-refundable.
• We ship within USA and Canada. Shipping to AK, HI, and PR are subject to additional shipping fees.
• We do NOT ship to APOs or FPOs.
• Cellular Trendz, LLC is not responsible for any duties or taxes of any kind when item(s) are shipped outside the USA including, but not limited to, Canada & Puerto Rico.
• We will use USPS to ship all item(s) for customers that provide P.O. box addresses.

Return Policy

• Cellular Trendz, LLC will not accept any item for return that does not have a Return Merchandise Authorization (RMA). This number can be obtained by filling out the “[Report a Proble Page]” form or by emailing Info@CellularTrendz.com.  No refund will be issued until the item is returned to Cellular Trendz, LLC and inspection is complete to ensure that phone is in the same condition as when originally shipped.

  • If a customer is not satisfied with the purchase, he or she may return an item for an exchange or refund (customer will be responsible for return shipping and handling) within 30 days of original delivery date.  Each return is subject to a Return Merchandise Authorization number (RMA) from Cellular Trendz, LLC.  If a customer was eligible for free shipping, the original shipping charge will be deducted from customer’s refund.

  • Cellular Trendz is extending its warranty for items purchased as holiday gifts effective 11/12/2011. Any item purchased as a gift between the dates of 11/12/2011 and 12/12/2011 will be given an extended warranty.  Warranties will be extended to accommodate for the time between purchasing and giving gifts.  The last day the extended warranty will be honored is 1/13/2012.  Happy Holidays!

  • Any missing or damaged items returned to Cellular Trendz, LLC. will be assessed accordingly.  A 15% restocking fee (minimum charge of $10.00) will be charged on any item returned due to misunderstanding or lack of reading of the product description. 
  • Returns of web and mail order purchases require an RMA number.  For an RMA number, call customer service at 877.286.0406 or fill out a problem form at [Report a Problem page].  Please note that an RMA number does not guarantee a full refund, as all returns are subject to inspection and shipping deductions.  All exchanged/returned merchandise must be in original container, including all packaging materials, inserts, manuals, and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton.  Cellular Trendz, LLC retains the right to either charge, reduce the credit for the replacement or refuse refund of damaged, altered, missing, written-on, or taped-on contents of cartons. 
  • If there is a problem with an item, please visit [Report a Problem Page] and fill out the “Problem Form.”
  • If an item is Dead on Arrival (DOA), please notify CellularTrendz, LLC within 72 hours after the item was delivered, so that proper assistance can be rendered. Report this by filling out the “Problem Form” at the [Report a Problem Page].  Cellular Trendz, LLC reserves the right to add an additional 15% restocking fee (minimum $10.00 charge) to any items returned. If an item is returned DOA and deemed not to be DOA, the 15% restocking fee will apply (minimum $10.00). This is a case by case basis; the customer will be contacted to discuss the specific details.
  • Customer is responsible for deactivating all returned phones.  Phones returned that are still active or on a no-pay, lost or stolen list will not be refunded.
  • Items returned will be tested by Cellular Trendz, LLC technicians.  If a technician is unable to replicate the specific problem complained of, customer will be charged the 15% restocking fee (minimum $10.00).
  • Cellular Trendz, LLC 30 day warranty guarantees:
  • Phone functionality
  • Charging & synching ports
  • Activation (as long as the phone matches the network)
  • LCD functionality
  • Functionality of all keys
  • All accessories
  • Warranty coverage does not include the following:
  • Cosmetics
  • Service dependent features (i.e., MMS, GPRS, WAP, SMS, data transfers, etc. These services are the responsibility of your service provider).
  • Battery life (used items only).
  • Any and all item(s) returned by the shipping company due to return to sender, missing apartment number(s), incorrect street number(s), incorrect address and/or refusal of delivery will be refunded less: 1) Original shipping fee, 2) $10.00 return fee and 3) 15% restocking fee.  All three charges will apply.
  • Any item being returned must have an RMA number provided by Cellular Trendz.  All others will be refused and returned to sender. Shipping and handling fees are non-refundable.  If a customer received free shipping and handling on original order, this fee will be deducted from the refunded amount.
  • Customer is responsible for any and all return shipping and handling fees.
  • SHIPPING IS NON REFUNDABLE (fees apply even if shipping was free on original order).

Testing

• We test all our phones before we sell them.  Each phone undergoes a 27 point inspection to ensure only quality products are sent to our customers.  If you have questions regarding our testing process, please email your questions to info@cellulartrendz.com
• Cellular Trendz is not responsible for any network dependent features or any firmware related issues, i.e., MMS, GPRS, WAP, SMS, Data Transfers, etc.  These features are the responsibility of your service provider.  Customers are responsible for ensuring the product's compatibility with their service provider.
• AT&T/Cingular Customer Please Read: AT&T/Cingular only uses the 850 MHZ frequency in certain parts of the US.  If you are purchasing a unit that does not have 850 MHZ for use with AT&T/Cingular, you must first contact AT&T/Cingular to ensure compatibility prior to purchase.  Phones returned for this reason will be subject to a restocking fee minus the shipping fees.

Warranty

• Cellular Trendz 30 Day Warranty guarantees against:
  • Phone dysfunctionality
  • Charging & syncing Ports
  • Activation (as long as the phone matches the network)
  • LCD Functionality
  • Functionality of all keys
  • All accessories
  • We guarantee against DOA (Dead on Arrival) phones.                           
• Our coverage does not cover the following:                                   
  • Cosmetics
  • Service dependent features, i.e., MMS, GPRS, WAP, SMS, data transfers, etc.  These services are the responsibility of your service provider.
  • Battery life (used items only).

Our Promise

Finally, you can get the cell phone you need without paying too much or settling for less!

Troy McClymonds, founder and CEO, started CellularTrendz to fill a popular need.  Troy heard endless stories about people being forced to "pony up" hundreds of dollars for replacement cell phones after their original phones were broken, damaged, or simply lost.  He recognized the need for an affordable alternative.  He decided he wanted to create, and provide, a venue for someone to purchase the same caliber cell phone for only a fraction of the price. 

"Honestly, I just want to help people out and make them happy," says Mr. McClymonds, who guarantees a risk-free return policy if you are not satisfied.

CellularTrendz provides a 30-day warranty for every phone it sells, providing clients the chance to ensure their CellularTrendz cell phone meets every expectation.

Plenty of satisfied customers recommend Cellular Trendz to their friends and family.   “That's the best kind of recommendation there is in my book,” exclaims Mr. McCylmonds.